Shipping & Delivery Information

Handmade. Handpainted. Delivered To Your Door

Please click on a heading to expand and find out more.

Orders are sent via courier and may require a signature upon receipt.

Delivery to UK mainland is free.

Non Standard UK/Remote Areas

Deliveries to postcodes considered non UK mainland or remote areas may incur an additional courier charge and may take longer to deliver.

Where one courier firm does not deliver to certain areas, or charges more we will shop around for alternative couriers.

If you would like to know if there are extra delivery costs for your area before placing your order please conatct us making sure to give us your postcode and what you would like to order. We will then be able to provide you with a no obligation quote.

If you place your order online and live in an area considered remote or non standard by couriers, you may not be charged the full delivery cost. We will contact you to take additional payment before the goods can be dispatched.

When possible, we will make use of Royal Mail's universal service obligation meaning that delivery by this method costs the same across the UK but there are size and weight restrictions.

Some postcodes considered non standard UK by couriers

AB37-8, AB55-6, DD8-11, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH19-44, PH49-50, ZE, BT, IM, JE, GY, TR21-25

Outside UK

Deliveries to areas outside UK can be arranged, please contact us for a no obligation quote.

In the case of international orders the customer will be deemed responsible for all import duties and taxes which might be levied on the goods once the consignment reaches its destination.

Collection

If you would like to collect your order instead this can be arranged, just contact us with your requirements and we will take it from there.

Natural Pine (Unpainted)

In normal circumstances, orders received by us before 3pm Monday - Friday (excluding public holidays) are normally custom made and dispatched within two working days and will be delivered between the hours of 9am to 5pm Monday - Friday (UK mainland).

Painted

Painted racks are also custom made to order and can take up to three weeks to be made and dispatched dependent on order volume and weather conditions which affect paint drying times.

You may cancel and return your order within 14 days of receipt, for a full refund or exchange. Please return in good condition, and with the original packaging where possible. You will need to pay for the cost of the return postage unless the items are damaged or faulty.

We suggest proof of delivery postage be used as even when the shipment has reached its destination, it still needs to be accounted for. Proof of delivery completes the chain of custody and ensures the package is delivered to the correct recipient.

Refunds will be made once the order has been returned, received and inspected by us.

Ordering Online

Through our website, www.wellyracks.com we strive to bring you hassle free shopping.

We use PayPal as a payment gateway to process all online payments. It’s a fast and secure way for customers to pay online via all major debit and credit cards.
You do not need a PayPal account to use this service.

Collection

Please contact us if you would like to arrange to collect your order instead of having it posted.

Email, Social Media and Invoicing

You can also order via email and any of our social media accounts. Just let us know what it is you require along with the delivery address and we will send you an invoice via PayPal which will enable you to pay for the order securely online. You do not need a PayPal account to use this service.

If there is anything else you would like to know that hasn't been covered on our website please do not hesitate to contact us.